Terms of Use

Last Updated: June 2026

These terms of use govern your access to and use of brisk-vine travel services and website. By using our services, you agree to be bound by these terms.

Acceptance of Terms

By accessing our website or booking services through brisk-vine, you acknowledge that you have read, understood, and agree to be bound by these terms of use and our privacy policy. If you do not agree with any part of these terms, you should not use our services.

Service Description

brisk-vine operates as a travel agency providing booking coordination, tour guidance, and travel planning services in Birmingham and surrounding areas. We act as an intermediary between customers and service providers such as hotels, transportation companies, and attractions.

Booking and Reservations

When you request a booking through our services:

• You must provide accurate and complete information
• You authorize us to communicate with service providers on your behalf
• Prices quoted are subject to availability and may change before confirmation
• A booking becomes binding once we send written confirmation
• You are responsible for reviewing confirmation details and notifying us of any errors immediately

Payment Terms

Payment for services is processed according to the following terms:

• Prices are listed in British Pounds (GBP) unless otherwise stated
• Payment is required before service delivery unless alternative arrangements are agreed in writing
• We accept payment through secure third-party processors
• Service fees paid to brisk-vine are non-refundable once booking confirmation is issued
• Refund eligibility for underlying service costs depends on individual provider policies

Cancellation Policy

Cancellation terms vary depending on the specific service booked:

• Tour services: Cancellation with full refund available up to 48 hours before scheduled departure
• Custom planning services: Non-refundable once itinerary is delivered
• Hotel bookings: Subject to individual hotel cancellation policies
• Group packages: Cancellation terms specified in individual group agreements

Cancellations must be submitted in writing via email. Refunds are processed within 14 business days of approved cancellation.

Modifications

Requests to modify confirmed bookings may be accommodated subject to availability and provider policies. Modification requests should be submitted as early as possible. Additional fees may apply depending on the nature of changes requested.

Your Responsibilities

As a customer, you are responsible for:

• Arriving at designated meeting points on time
• Bringing required documentation such as identification
• Informing us of any special requirements or accessibility needs
• Behaving respectfully toward guides, other customers, and service providers
• Complying with rules and regulations at venues and attractions

Limitation of Liability

brisk-vine acts as an intermediary coordinating services provided by third parties. While we exercise reasonable care in selecting service providers, we are not liable for:

• Acts, errors, or omissions by third-party service providers
• Personal injury, property damage, or loss caused by service providers
• Delays, cancellations, or disruptions beyond our reasonable control
• Dissatisfaction with services provided by third parties

Our maximum liability for any claim is limited to the amount you paid to brisk-vine for the specific service giving rise to the claim.

Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond reasonable control, including natural disasters, pandemics, government actions, strikes, or other unforeseeable events. In such cases, we will work with you to reschedule or provide alternative arrangements where possible.

Intellectual Property

All content on our website, including text, images, logos, and design elements, is owned by or licensed to brisk-vine. You may not reproduce, distribute, or create derivative works without our written permission.

Website Use

When using our website, you agree not to:

• Use the site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Submit false or misleading information
• Transmit viruses or malicious code

Links to Third-Party Sites

Our website may contain links to external sites not operated by us. We are not responsible for the content, privacy practices, or terms of use of third-party sites.

Dispute Resolution

Any disputes arising from these terms or our services shall be governed by the laws of England and Wales. Both parties agree to first attempt to resolve disputes through good faith negotiation before pursuing legal action.

Complaints

If you are dissatisfied with our services, please contact us promptly at [email protected]. We take customer feedback seriously and will investigate complaints thoroughly.

Changes to Terms

We reserve the right to modify these terms of use at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitute acceptance of the modified terms.

Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Contact Information

For questions about these terms of use, contact us at:

brisk-vine
127 Colmore Row
Birmingham, B3 3AG
United Kingdom
Email: [email protected]